PennNet: Requests, Registration, and Information

Service Requests and Cost Estimates

• Request a network installation or a port activation/deactivation
• Estimate costs for new PennNet outlet installations
• Network Management Reporting

For status updates regarding existing requests, contact our Customer Service Team at service-requests@isc.upenn.edu or 746-6000.

Info to Assist with Requests

• Port Deactivation Policy and Procedures
• Labor Rates, Activation Rates, and Ongoing Port Charges
• Diagrams of PennNet Wallplates
• Basic PennNet Service Level Agreement
• To request an IP addresss, contact your Local Support Provider (LSP)

Equipment and Service Registration

DHCP Server

• University policy requires that anyone running a DHCP server on PennNet must register the DHCP server with ISC Networking & Telecommunications. ISC N&T reserves the right to disallow a DHCP server if it would result in a conflict with another serving the same broadcast domain.

Third Level Domain Names

• According to University policy, schools, departments without a school affiliation, and campus-wide computer services as well as other interdisciplinary groups are each eligible to request a 3rd level domain name.

Wireless

• University policy requires anyone running a wireless AP to register the AP with ISC Networking & Telecommunications. ISC N&T reserves the right to disallow the registration and operation of an AP if it would result in a conflict with another serving the same area.
• Report the MAC addresses you plan to use on your wireless network to noc@isc.upenn.edu.

PennNet Status

• Current status
• Archive of network outages
• Network maintenance/upgrade forecast
• Report a network problem
• Sign up for outage announcements

• Current status
• Archive of VoIP outages

Network Information

• University network policies
• PennNet routing core diagram
• PennNet subnet information by router interface
• Repeater readiness in Penn buildings (listed by three character building code)
• Remote access to PennNet via modem
• ISC Network Operations home page