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Voice Rates: ACD

Description of Licenses
FY'14
FY'15
Business Client
$120.00/month
$126.00/month
Phone Only AGENT - VOICE ONLY*
$129.00/month
$135.50/month
Phone Only/Recording*
$135.00/month
$141.75/month
Contact Center Level 1 (Voice only)
$131.00/month
$137.50/month
Cont Ctr Level 1/ Voice / Tracking
$132.00/month
$138.50/month
Cont Ctr Level 1/ Voice / Recording
$137.00/month
$144.00 /month
Cont Ctr Level 1/ Voice Tracking & Recording
$139.00/month
$146.00 /month
Contact Center Level 1/ Supervisor (Voice only)
$141.00/month
$148.00/month
Cont Ctr Level 1/ Supervisor / Voice / Tracking
$143.00/month
$150.00/month
Cont Ctr Level 1/ Supervisor / Voice / Recording
$147.00/month
$154.50/month
Cont Ctr Level 1/ Supervisor / Voice / Tracking & Recording
$149.00/month
$156.50 /month
Contact Center Level 3/ / Unified Communications (chat/email/telephone)
$160.00/month
$168.00/month
Additional ACD Call Center Services
FY'14
FY'15
Caller-only Menu (No Agent)
$22.00/month
$23.00/month
Update Custom-defined Greetings
$15.00/month
$15.75/month
Call Center Menu Changes (Call Routing)
$94.00/month
$98.75/month
Call Center Configuration Changes (Work Groups, Open/Close times etc.)
$94.00/month
$98.75/month
Record New Greetings
$111.00/month
$116.50/month
New Call Center (Call Routing) Design Fee
$182.00/month
$191.00 /month
Marquee Report Services
$67-$133/month
$70-$140/month

Details

Usage costs are charged at the standard rate of $0.10/min for long distance calls and $0.08/call for local calls.

*Phone Only Agent and Phone Only Recording require a PennNet Phone that is not included in the monthly fee.

Menu Changes, Configuration Changes, and New Call Center Design are billed in one hour increments.

New greeting recordings are billed in 15 minute increments.

Annual Support Cost Estimate
 
Notes
Low Cost Estimate
$1000.00

(5 hours x $100/month) + (5 hours x $100.00/month)

High Cost Estimate
$1600.00
(8 hours x $100/month) + (8 hours x $100.00/month)

 

 

 

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Information Systems and Computing
University of Pennsylvania
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Penn Computing University of Pennsylvania
Information Systems and Computing, University of Pennsylvania